Terms of service

Effective Date: April 27, 2026

This website is operated by QJ Global Group LLC under the Bellascena brand.

Throughout these Terms of Service, the terms “Bellascena”, “we”, “us”, and “our” refer to QJ Global Group LLC operating under the Bellascena brand. The terms “you” and “your” refer to any visitor, customer, account holder, or user of our website or services.

Bellascena provides this website, including all information, products, tools, features, and services made available through it, to you as the user, customer, or visitor, subject to your acceptance of these Terms of Service and all related policies referenced in these Terms.

These Terms govern your use of our website and any purchases made through it.

By creating an account, submitting an order, or otherwise expressly accepting these Terms, you agree to be bound by them. Your use of the website is also subject to the website-use provisions contained in these Terms to the extent permitted by applicable law.

These Terms apply to visitors, customers, account holders, and individuals who submit content through the website.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website, use the Service, or place an order through our website.

Any new features, tools, products, or services added to the website will also be subject to these Terms, unless stated otherwise.

Changes to these Terms will be handled in accordance with Section 19. Updated Terms will not be applied retroactively to an accepted order unless required by applicable law or expressly agreed with the customer.

Our online store is operated through a secure ecommerce platform that allows us to display products, process orders, manage customer support, and support secure transactions.

Transparency and Consumer Information

We aim to provide clear and transparent information about our products, prices, ordering process, payment options, shipping and delivery expectations, return and refund conditions, and customer support procedures.

Before an order is placed, Bellascena will provide or make available the product information, total price, payment details, delivery information, cancellation rights, return conditions, and other information required under applicable law.

Customers should review this information and verify their order details before completing a purchase. Nothing in this section transfers Bellascena’s responsibility to provide material purchasing information clearly, accurately, and in a timely manner.

These Terms should be read together with our Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy.

Section 1 – Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you are using the website with the consent and supervision of a parent or legal guardian where required by applicable law.

You agree not to use this website, our products, or any services made available through the website for any unlawful, unauthorized, fraudulent, harmful, or prohibited purpose.

You agree to comply with all applicable laws and regulations that apply to your use of the website, your account activity, your purchases, and any information you submit through the website.

You must not upload, transmit, distribute, introduce, or attempt to introduce any malicious code, viruses, spyware, malware, harmful software, automated scripts, or other harmful components that could interfere with, disrupt, damage, or compromise the security, functionality, availability, or performance of the website, our services, users, transactions, or related systems.

Any actual or suspected breach of these Terms may result in the restriction, suspension, or termination of your access to the website or services, where permitted by applicable law.

We may restrict, suspend, or deny access to the website or services, in whole or in part, where reasonably necessary to protect our business operations, customers, users, transactions, systems, security, or the integrity of our website.

Section 2 – General Conditions

We may restrict access to the website or refuse website services where reasonably necessary and permitted by applicable law, including in cases involving suspected fraud, misuse, abusive conduct, policy violations, unauthorized activity, or security risks.

We may decline an order before acceptance for a legitimate reason, including unsuccessful payment authorization, suspected fraud, product unavailability, delivery restrictions, or an obvious pricing or product information error.

An accepted order will be cancelled only where permitted by applicable law and in accordance with the customer’s applicable refund and consumer rights.

You acknowledge that content you submit through the website, excluding payment information, may be transmitted over various networks and may be adjusted to meet technical requirements of connecting networks, systems, or devices.

Payment information is processed by authorized third-party payment service providers using secure payment systems and payment infrastructure.

Bellascena does not store complete payment card numbers or CVV security codes. Sensitive payment information is submitted to and processed by the applicable payment service provider.

Bellascena may receive limited payment and transaction information, such as payment status, payment method, billing details, card brand, the last four digits of a payment card, and transaction reference numbers.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, scrape, misuse, or use any part of the website, services, product listings, product descriptions, images, branding, design, layout, features, or functionality without our prior written consent.

You must not attempt to interfere with, bypass, disable, damage, overload, reverse engineer, or compromise any security features, access controls, technical safeguards, payment systems, user accounts, website functionality, or systems used to protect the website, customer data, transactions, or platform stability.

Section headings are included for convenience only and do not affect the interpretation, scope, or enforceability of these Terms.

Section 3 – Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to ensure that the information available on our website is accurate, current, and clear. However, information on the website may occasionally contain errors, inaccuracies, omissions, or outdated details.

We make reasonable efforts to ensure that product descriptions, product images, prices, promotions, availability, delivery estimates, and other material information are accurate and current.

Material product descriptions, prices, characteristics, and other information presented when an order is placed form part of the purchase information and will be treated in accordance with applicable law.

Minor and non-material differences may occur because of screen settings, device displays, lighting, photography, or ordinary manufacturing variations. Nothing in these Terms permits Bellascena to supply a materially different product or limits any rights relating to products that are damaged, defective, incorrect, misdescribed, unsafe, or otherwise non-conforming.

From time to time, the website may contain historical information. Historical information is provided for reference only and may no longer be current.

We may modify, update, correct, or remove website content at any time. We are not obligated to update all information on the website immediately, except where required by applicable law.

You are responsible for reviewing the most current information available on the website before placing an order.

Section 4 – Modifications to the Service and Prices

Product prices, discounts, promotions, product availability, and services may change from time to time without prior notice, unless notice is required by applicable law.

We may modify, update, suspend, or discontinue the website, services, products, features, or any part of them at any time, where permitted by applicable law.

We make reasonable efforts to keep pricing, product information, promotions, and availability accurate and up to date. However, obvious errors may occasionally occur.

If an obvious pricing, product, promotion, or availability error is identified before an order has been accepted, we may contact the customer and offer the option to proceed using the corrected information or cancel the order.

We will not increase the agreed price after an order has been accepted unless the change is required by applicable law or expressly agreed with the customer.

If Bellascena cancels an affected order after payment has been received, the full amount paid will be refunded to the original payment method.

Changes to the website, services, products, prices, or features apply prospectively and do not alter accepted orders or limit mandatory consumer rights.

Section 5 – Products or Services

Certain products or services may be available exclusively through our website and may be offered in limited quantities.

Product availability may vary and is not guaranteed before an order has been accepted.

Before acceptance, we may limit, decline, or cancel an order where a product is unavailable, incorrectly listed, legally restricted, affected by an unsuccessful payment authorization, or subject to a legitimate security or delivery issue.

Returns, refunds, and replacements, where applicable, are handled in accordance with our Return & Refund Policy.

We make reasonable efforts to display product images, descriptions, sizes, colors, materials, features, and other details as accurately as possible. However, the actual appearance of a product may vary slightly depending on device settings, screen display, browser settings, lighting, photography, or viewing conditions.

We may limit the sale of products or services to any person, household, account, shipping address, billing address, geographic area, or jurisdiction where necessary for legal, regulatory, operational, security, inventory, or logistical reasons. These limitations may be applied on a case-by-case basis.

Product descriptions, pricing, availability, promotions, and offers may be updated, corrected, changed, or discontinued at any time, unless otherwise required by applicable law.

Any promotion, discount, or offer is subject to its stated conditions and may be limited, modified, or withdrawn where permitted by law.

We do not guarantee that every product, service, or website feature will meet your personal expectations. Nothing in these Terms limits any mandatory rights you may have under applicable consumer protection laws.

Section 6 – Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate account, billing, shipping, contact, and payment information for all purchases made through our website.

This includes your name, email address, billing address, shipping address, phone number, payment details, and any other information required to process, verify, and fulfill your order.

You are responsible for keeping your account and order information accurate and up to date.

To the extent permitted by applicable law, Bellascena is not responsible for a delay, failed delivery, payment issue, or other order problem to the extent that the issue was directly caused by incorrect, incomplete, or outdated information provided by the customer and Bellascena could not reasonably prevent or correct the issue.

Nothing in this section excludes Bellascena’s responsibility for its own acts or omissions or limits any mandatory consumer rights.

Before an order has been accepted, we may decline, limit, or review the order where permitted by applicable law.

This may include orders that appear to involve incorrect information, unauthorized payment use, suspected fraud, payment risk, product availability issues, excessive quantities, delivery restrictions, or unauthorized resale or redistribution.

After an order has been accepted, any cancellation will be handled in accordance with Section 2, Section 6A, applicable law, and the customer’s applicable refund and consumer rights.

Order limitations may apply on a per-person, per-household, per-account, per-payment-method, per-billing-address, per-shipping-address, or per-transaction basis.

If an order is modified, cancelled, or requires additional verification, we may attempt to notify you using the contact information provided at checkout.

We may restrict or prohibit orders that appear to be placed for unauthorized resale, redistribution, or commercial purposes without our prior written approval.

Section 6A – Order Acceptance and Contract Formation

Placing an order through our website constitutes an offer to purchase the products included in the order.

An automatic order confirmation email confirms that we have received the order. It does not by itself constitute acceptance of the order unless the confirmation expressly states that the order has been accepted.

An order is accepted when Bellascena sends a shipping or dispatch confirmation or otherwise expressly confirms that the order has been accepted for fulfilment.

Before acceptance, Bellascena may decline or cancel an order because of product unavailability, an obvious pricing or product information error, unsuccessful payment authorization, suspected fraud, security concerns, delivery restrictions, legal restrictions, or another legitimate reason.

If payment has already been received for an order that Bellascena does not accept, the full amount paid will be refunded to the original payment method.

Nothing in this section limits any mandatory consumer rights available under applicable law.

Section 7 – Optional Tools

We may provide access to optional third-party tools, applications, integrations, or services that we do not own, control, or manage.

These optional tools are provided on an “as is” and “as available” basis, unless otherwise stated by the relevant third-party provider or required by applicable law.

Bellascena is not responsible for the availability, performance, security, accuracy, or functionality of third-party tools or services. Any use of optional third-party tools is at your own discretion and risk.

Before using any third-party tool or service, you are responsible for reviewing the applicable terms, privacy policies, security practices, and conditions of the relevant third-party provider.

We may add, remove, update, or change optional tools, features, integrations, or services from time to time. Any new features, tools, or services made available through the website will be subject to these Terms unless stated otherwise.

Section 8 – Third-Party Links

Our website may contain content, products, services, or links provided by third parties. These links may direct you to external websites or services that are not owned, operated, or controlled by Bellascena.

We do not control, review, endorse, or guarantee the accuracy, reliability, availability, security, legality, or completeness of third-party websites, content, products, or services.

Bellascena is not responsible for any loss, damage, issue, transaction, communication, or dispute that may arise from your use of or interaction with third-party websites, products, services, or content.

Any interaction, purchase, transaction, or communication with a third party is between you and that third party and is governed by that third party’s own terms, policies, and practices.

You are responsible for reviewing the terms, privacy policies, return policies, payment terms, and security practices of any third-party website or service before using it or completing any transaction.

Any complaints, claims, concerns, or disputes regarding third-party products, services, websites, or content should be directed to the relevant third party.

This section applies only to independently operated third-party websites and services that the customer chooses to access.

It does not limit Bellascena’s responsibility for payment providers, fulfillment providers, carriers, contractors, or other service providers acting on Bellascena’s behalf in connection with an order placed directly with Bellascena.

Section 9 – User Comments, Feedback, and Other Submissions

You retain ownership of any reviews, comments, feedback, images, or other original content that you submit.

By submitting content to Bellascena or through our website, you grant Bellascena a non-exclusive, worldwide, royalty-free license to host, reproduce, format, publish, display, distribute, and use that content where reasonably necessary to operate, improve, and promote our website, products, and services.

This license does not transfer ownership of your content to Bellascena and does not restrict your right to publish an honest review or opinion about Bellascena, our products, or our services.

We will not materially alter the meaning of a customer review. Personal information included in submitted content will be handled in accordance with our Privacy Policy and applicable law.

We are not required to keep submissions confidential, respond to submissions, publish submissions, or use submitted content.

Reviews must reflect the reviewer’s genuine experience and honest opinion.

Customers must not submit fake reviews, reviews about products they have not genuinely experienced, misleading reviews, or reviews that conceal a material incentive, payment, gift, discount, or other relationship.

Where an incentive is offered for a review, the incentive will not be conditional on the review being positive, and the existence of the incentive must be clearly disclosed where required by law.

Bellascena may verify purchases and may reject, moderate, or remove content that is fake, fraudulent, unlawful, abusive, defamatory, discriminatory, obscene, threatening, unrelated to the product, contains personal or confidential information, infringes third-party rights, contains malware or spam, or otherwise violates these Terms.

We will not reject or remove a review solely because it is negative.

We do not purchase, commission, or knowingly publish fake reviews or misleading consumer review information.

You agree that any content you submit will not violate the intellectual property rights, privacy rights, publicity rights, contractual rights, or other rights of another person.

You must not use a false identity, impersonate another person or entity, or misrepresent the origin of any submission.

You are responsible for the accuracy, legality, and content of your submissions, subject to applicable law.