Refund policy
Introduction
At Bellascena, we want the refund process to be clear and straightforward. This Refund Policy explains how returns, refunds, replacements, damaged or defective items, missing items, and order cancellations are handled.
By placing an order through our website, you agree to this Refund Policy, subject to any rights provided by applicable consumer protection laws.
30-Day Return Period
You may request a return within 30 calendar days after your order has been delivered.
Requests made after this period may not be accepted for standard change-of-mind returns. This timeframe does not affect any rights that may apply to damaged, defective, misdescribed, or otherwise non-conforming products.
Return Conditions
For a standard return to be eligible, the item must be:
- Unused
- Unworn
- Unwashed
- Unaltered
- Free from stains, odors, and damage caused by the customer
- In its original condition
- Returned with original tags, labels, hygiene liners, protective seals, accessories, and packaging where applicable and reasonably possible
The item should only have been handled as much as reasonably necessary to check its nature, appearance, characteristics, and fit.
For hygiene and product safety reasons, any hygiene liner or protective seal should remain intact unless the item arrived damaged, defective, misdescribed, or otherwise not as ordered.
Returns that do not meet these conditions may be refused or may qualify for a partial refund based on the reduction in value.
Damaged, Defective, or Wrong Items
If an item arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible. We recommend reporting the issue within 30 days of delivery so we can review it promptly.
Please include your order number, a description of the issue, and clear photos or videos of the item and packaging where relevant.
After reviewing the issue, we may offer a refund, a replacement, or another suitable solution. If we confirm that the item arrived damaged, defective, or wrong and ask you to return it, we will cover the applicable return shipping cost.
These items may be reviewed even when they would not normally qualify for a standard return because of their condition or hygiene requirements.
Missing Items
If something is missing from your order, please contact us as soon as possible, preferably within 5 calendar days of the final delivery confirmation.
Before contacting us, check whether your order was shipped in multiple packages or has more than one tracking number.
We may ask for photos of the package, shipping label, packaging, and items received while we investigate the shipment.
If we confirm that an item was missing, we will provide an appropriate solution, which may include a replacement or refund.
How to Request a Return
Before sending anything back, contact our customer support team at support@bellascena.com.
Your request should include:
- Order number
- Name
- Email address used for the order
- Product name
- Reason for the return
- Photos or videos if the item arrived damaged, defective, wrong, or incomplete
Return requests must be reviewed and approved before the item is sent back. Once approved, we will provide the necessary return instructions.
Return Shipping
For standard returns, the customer is responsible for return shipping costs. This includes returns due to a change of mind, selecting the wrong size, ordering the wrong item, or no longer wanting the product.
Return shipping costs are not refundable unless required by law or unless Bellascena confirms that the item arrived damaged, defective, or wrong and requests its return.
When returning an item, use a trackable shipping method and keep your shipping receipt and tracking details until the return has been processed.
Refused or Unclaimed Deliveries
If a package is refused, left unclaimed, or is not collected after delivery attempts, it may be returned or otherwise handled according to the carrier's procedures.
A refund for a refused or unclaimed package is not guaranteed. If a refund is approved, reasonable costs associated with the returned shipment may be deducted where permitted by law.
Refunds
Approved refunds are sent to the original payment method used for the purchase.
Once a returned item arrives, it will be inspected. We typically complete the inspection within 1–2 business days.
If the return is approved, the refund will be processed within 5 business days after inspection.
The time it takes for the funds to appear in your account depends on your bank, card issuer, or payment provider.
You will receive an email confirmation once the refund has been processed.
Partial Refunds
A partial refund may apply when a returned item has lost value because it does not fully meet the return conditions.
This may include items that have been worn, washed, altered, stained, scented, damaged, or returned without required tags, hygiene liners, accessories, or packaging.
The amount of any partial refund will depend on the condition of the item and the resulting reduction in value.
Returns We Cannot Accept
A return may be refused when:
The return request was submitted after the applicable return period
The item does not meet the return conditions
The item has been used, worn, washed, altered, stained, scented, or damaged by the customer
Required tags, labels, hygiene liners, protective seals, accessories, or packaging are missing where applicable
Sufficient order information or proof of purchase cannot be provided
The return appears to involve fraud, abuse, or misuse of this policy
If a return is refused after inspection, a refund may not be issued. Where appropriate, we may contact you to discuss the available options.
Exchanges
We do not offer direct exchanges.
If you need a different size, color, or product, you may return the eligible item and place a new order separately.
If the item you received was damaged, defective, or wrong, we may provide a replacement instead of requiring a new purchase.
Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to stop an order before it enters shipping or fulfillment. Once processing has started, cancellation may no longer be possible.
If a cancellation is approved before shipment, any payment already received will be refunded to the original payment method within 5 business days.
If the order has already shipped, you may request a return after delivery in accordance with this Refund Policy.
A cancellation request does not guarantee that an order can be stopped before shipment.
Late or Missing Refunds
If we have confirmed that your refund was processed but the funds have not appeared, allow additional time for your bank or payment provider to complete the transaction.
If the refund still does not appear after a reasonable processing period, contact our support team at support@bellascena.com and we will help review the status.
Policy Updates
Bellascena may update this Refund Policy when our procedures, business operations, or legal requirements change.
The version published on our website when you place an order will generally apply to that purchase, unless applicable law requires otherwise.
Need Help?
Contact Details
Email: support@bellascena.com
Phone: +1 302 579 5377
Customer Service
Support Hours: Monday to Friday, 9 am – 5 pm (EST)
We aim to respond within 24 hours.
Business
Store Name: Bellascena
Address:
233 5th Ave S
Greybull WY 82426
United States