FAQ
1. When will my order be processed?
Orders are generally prepared and dispatched within 1–3 business days, Monday through Friday, excluding public holidays.
Orders placed before 5:00 PM Eastern Time (ET) on a business day will normally enter processing that day or the next business day. Orders placed at or after 5:00 PM ET, on weekends, or on public holidays will normally begin processing on the next business day.
2. How long does delivery take?
Standard delivery within the United States generally takes 4–13 business days after dispatch. Including processing, the usual overall timeframe is approximately 5–16 business days.
Delivery estimates are provided as a general guide and are not guaranteed dates. Transit may take longer because of carrier volume, severe weather, holidays, transportation disruptions, or other circumstances affecting the delivery network.
3. Do you offer free shipping?
Yes.
Free standard shipping is available for eligible orders within the United States.
If a paid shipping option is offered, its cost will be shown before checkout is completed.
4. Will I receive tracking information?
Where carrier tracking is available, shipment details will be sent to the email address provided during checkout after the order has been dispatched.
Tracking may take 24–48 hours to become active, and updates may pause temporarily while a package moves between facilities or delivery stages.
5. What should I do if my order is delayed?
Delivery may occasionally take longer because of carrier disruptions, severe weather, holiday periods, high shipping volumes, transportation problems, or other circumstances outside our reasonable control.
If a shipment appears substantially delayed, contact us at support@bellascena.com. We will check the shipment status and available delivery information and may contact the carrier when appropriate.
If a significant delay affects your order, we will provide any options required under applicable law.
6. What if my package shows as delivered but I did not receive it?
If tracking shows a package as delivered but you cannot locate it, please contact us as soon as possible, preferably within 5 calendar days of the delivery scan.
Before contacting us, check around the delivery location, mailbox, parcel area, building reception, household members, neighbors, and other locations where the carrier may have left the package.
We may review the tracking history and delivery records and contact the carrier when appropriate. If a shipment is determined to have been lost before delivery, we will provide an appropriate resolution, which may include a replacement or refund.
7. What is your return timeframe?
You may request a return within 30 calendar days after your order has been delivered.
Requests made after this period may not be accepted for standard change-of-mind returns. This timeframe does not affect any rights that may apply to damaged, defective, misdescribed, or otherwise non-conforming products.
8. What condition must an item be in to return it?
For a standard return to be eligible, the item must be:
- Unused
- Unworn
- Unwashed
- Unaltered
- Free from stains, odors, and damage caused by the customer
- In its original condition
- Returned with original tags, labels, hygiene liners, protective seals, accessories, and packaging where applicable and reasonably possible
The item should only have been handled as much as reasonably necessary to check its nature, appearance, characteristics, and fit.
For hygiene and product safety reasons, any hygiene liner or protective seal should remain intact unless the item arrived damaged, defective, misdescribed, or otherwise not as ordered.
Returns that do not meet these conditions may be refused or may qualify for a partial refund based on the reduction in value.
9. Who pays for return shipping?
For standard returns, the customer is responsible for return shipping costs. This includes returns due to a change of mind, selecting the wrong size, ordering the wrong item, or no longer wanting the product.
Return shipping costs are not refundable unless required by law or unless Bellascena confirms that the item arrived damaged, defective, or wrong and requests its return.
When returning an item, use a trackable shipping method and keep your shipping receipt and tracking details until the return has been processed.
10. How do I request a return?
Before sending anything back, contact our customer support team at support@bellascena.com.
Your request should include:
- Order number
- Name
- Email address used for the order
- Product name
- Reason for the return
- Photos or videos if the item arrived damaged, defective, wrong, or incomplete
Return requests must be reviewed and approved before the item is sent back. Once approved, we will provide the necessary return instructions.
11. How long does it take to receive a refund?
Approved refunds are sent to the original payment method used for the purchase.
Once a returned item arrives, it will be inspected. We typically complete the inspection within 1–2 business days.
If the return is approved, the refund will be processed within 5 business days after inspection.
The time it takes for the funds to appear in your account depends on your bank, card issuer, or payment provider.
You will receive an email confirmation once the refund has been processed.
12. What payment methods do you accept?
Payments can be made using the payment methods available at checkout.
Accepted payment methods:
- American Express
- Apple Pay
- Diners Club International
- Discover
- Google Pay
- Mastercard
- PayPal
- Visa
- Shop Pay
Available payment options may vary depending on your location, device, order value, currency, payment provider availability, and security checks.
We do not accept cash payments, cash on delivery, banknotes by mail, checks, money orders, or cryptocurrency.
All payments are processed through secure payment systems and authorized payment service providers using industry-standard security controls.
Need Help?
Contact Details
Email: support@bellascena.com
Phone: +1 302 579 5377
Customer Service
Support Hours: Monday to Friday, 9 am – 5 pm (EST)
We aim to respond within 24 hours.
Business
Store Name: Bellascena
Address:
233 5th Ave S
Greybull WY 82426
United States