Shipping policy
Order Processing
Orders are generally prepared and dispatched within 1–3 business days, Monday through Friday, excluding public holidays.
Orders placed before 5 pm (EST) on a business day will normally enter processing that day or the next business day. Orders placed at or after 5 pm (EST), on weekends, or on public holidays will normally begin processing on the next business day.
Processing covers order review, preparation, packing, and dispatch and does not include transit time. Once processing has started, changes or cancellations may no longer be possible, so contact us as soon as possible if you need to update an order.
Estimated Delivery
Standard delivery within the United States generally takes 4–13 business days after dispatch. Including processing, the usual overall timeframe is approximately 5–16 business days.
Delivery estimates are provided as a general guide and are not guaranteed dates. Transit may take longer because of carrier volume, severe weather, holidays, transportation disruptions, or other circumstances affecting the delivery network.
Shipping Availability
Orders can be delivered to qualifying addresses across the United States. Availability may depend on the destination address, product availability, carrier service, and other delivery limitations.
If an order cannot be delivered to the address provided, we will contact the customer and, where necessary, cancel the affected order and refund any payment received.
Shipping Costs
Free standard shipping is available for orders from the United States that meet the eligibility requirements.
If a paid shipping option is offered, its cost will be shown before checkout is completed.
Tracking Information
Where carrier tracking is available, shipment details will be sent to the email address provided during checkout after the order has been dispatched.
Tracking may take 24–48 hours to become active, and updates may pause temporarily while a package moves between facilities or delivery stages.
Delivery Delays
Delivery may occasionally take longer because of carrier disruptions, severe weather, holiday periods, high shipping volumes, transportation problems, or other circumstances outside our reasonable control.
If a shipment appears substantially delayed, contact us at support@bellascena.com. We will check the shipment status and available delivery information and may contact the carrier when appropriate.
If a significant delay affects your order, we will provide any options required under applicable law.
Shipping Information
Please make sure your delivery details are complete and current at checkout, including your name, street address, apartment or unit number, city, state, ZIP code, and contact information.
If you notice an address issue after placing an order, contact us immediately. We will make a reasonable effort to help, but changes may not be possible once processing or dispatch has begun.
To the extent permitted by law, we are not responsible for delivery problems caused directly by incomplete or outdated information supplied by the customer when the issue could not reasonably be prevented or corrected.
Lost or Stolen Packages
If tracking shows a package as delivered but you cannot locate it, please contact us as soon as possible, preferably within 5 calendar days of the delivery scan.
Before contacting us, check around the delivery location, mailbox, parcel area, building reception, household members, neighbors, and other locations where the carrier may have left the package.
We may review the tracking history and delivery records and contact the carrier when appropriate. If a shipment is determined to have been lost before delivery, we will provide an appropriate resolution, which may include a replacement or refund.
Damaged Packages or Items
If your order arrives damaged, contact us as soon as reasonably possible. We recommend reporting the issue within 30 calendar days of delivery.
We may request photographs or video showing the item, packaging, and shipping label. Please keep the product and original packaging until the review is complete whenever reasonably possible.
After reviewing the issue, we will provide an appropriate resolution in accordance with applicable law, which may include a replacement, refund, partial refund, or another suitable remedy.
Missing Items
If an item is missing from your order, first check whether the order was divided into multiple shipments and review any tracking numbers provided.
If all packages have been delivered and an item is still missing, contact us as soon as possible, preferably within 5 calendar days of the final delivery confirmation.
We may request photos of the package, shipping label, packaging, and items received. If we confirm that an item was missing from the shipment, we will provide an appropriate remedy, which may include a replacement or refund.
Order Changes and Cancellations
Requests to change or cancel an order should be submitted as soon as possible after checkout.
We will make a reasonable effort to accommodate requests before processing or dispatch. However, once fulfillment has begun, an order may no longer be available for cancellation or modification.
If a cancellation is approved before dispatch, any payment received will normally be returned to the original payment method within 5 business days.
Once an order has shipped, eligible returns are handled under our Refund Policy.
Refused or Unclaimed Packages
If a customer refuses delivery or does not collect a package when collection is required, the carrier may return the shipment or handle it according to its procedures.
Refusing or failing to collect a package does not by itself constitute a cancellation or return request.
If a package is returned to us, any applicable refund will be processed according to our Refund Policy and applicable law.
Where permitted by law, reasonable costs resulting directly from a customer's refusal or failure to collect a shipment may be deducted from an applicable refund.
Need Help?
Contact Details
Email: support@bellascena.com
Phone: +1 302 579 5377
Customer Service
Support Hours: Monday to Friday, 9 am – 5 pm (EST)
We aim to respond within 24 hours.
Business
Store Name: Bellascena
Address:
233 5th Ave S
Greybull WY 82426
United States