Shipping policy
Effective Date: May 1, 2026
Order Processing Time
Orders are typically processed within 1–3 business days, Monday to Friday, excluding weekends and public holidays.
Orders placed before 5:00 PM Eastern Standard Time (EST) on a business day usually begin processing on the same business day or the following business day. Orders placed at or after 5:00 PM EST, during weekends, or on public holidays usually begin processing on the next business day.
Processing time refers to the time required to review, prepare, pack, and dispatch an order. Processing time is separate from shipping time.
Once an order has entered processing, we may no longer be able to modify or cancel it. Customers should contact us as soon as possible if they need to request a change before processing begins.
Estimated Delivery Times
Estimated delivery time is calculated by adding the order processing time to the shipping time.
| Region | Processing Time | Shipping Time | Estimated Total Delivery Time |
|---|---|---|---|
| North America | 1–3 business days | 4–13 business days | 5–16 business days |
| Europe | 1–3 business days | 4–7 business days | 5–10 business days |
| Asia-Pacific | 1–3 business days | 5–11 business days | 6–14 business days |
| Middle East | 1–3 business days | 4–9 business days | 5–12 business days |
| Latin America | 1–3 business days | 8–14 business days | 9–17 business days |
| Africa | 1–3 business days | 8–15 business days | 9–18 business days |
Delivery estimates are provided for guidance only and do not guarantee delivery on a specific date.
Delivery may take longer due to carrier delays, public holidays, weather conditions, high-volume shipping periods, local delivery disruptions, remote delivery locations, or incorrect shipping information provided by the customer.
Shipping Availability
We ship to multiple international destinations.
Shipping availability may vary depending on the destination country, region, carrier availability, product availability, address type, and local delivery limitations.
We may decline or cancel an order where delivery to the destination is unavailable, legally restricted, or not supported by our shipping partners.
If Bellascena is unable to ship an order to the address provided, we will notify the customer, cancel the affected order, and refund the full amount paid to the original payment method.
Shipping Costs
We currently offer free standard worldwide shipping on all orders to destinations available at checkout.
No shipping, handling, or packaging fees are charged by Bellascena for standard shipping.
If an optional paid shipping method is available, its full cost will be clearly displayed before the customer completes the purchase.
Shipping Origin and Split Shipments
Orders may be shipped from one or more domestic or international fulfillment centers, depending on product availability, inventory location, delivery destination, and carrier network.
Items within the same order may be shipped separately. If an order is split into multiple shipments, the customer may receive more than one tracking number.
Split shipments do not create additional shipping charges unless a paid shipping option was clearly displayed and selected before checkout.
Tracking Information
Tracking information is provided for shipments where tracking is supported by the carrier and destination country.
Once an order has shipped, tracking details will be sent to the email address provided at checkout.
Tracking information may take 24–48 hours to become active after dispatch. Tracking updates may also be delayed while the package is in transit, transferred between carriers, or processed by local delivery networks.
Tracking status is based on information provided by the carrier and may not update in real time.
Delivery Delays
Delivery delays may occur due to circumstances outside our reasonable control, including carrier delays, transportation disruptions, customs processing, local delivery issues, weather conditions, public holidays, high-volume shipping periods, remote delivery locations, incorrect address information, or other operational factors.
If we become aware that an order cannot be dispatched within the stated processing timeframe or delivered within the stated, agreed, or legally required timeframe, we will notify the customer and provide the options required under applicable law.
Depending on the circumstances, these options may include accepting a revised timeframe or cancelling the affected unshipped order for a full refund to the original payment method.
A minor carrier delay does not automatically qualify an order for compensation. However, nothing in this section limits any cancellation, refund, replacement, delivery, or compensation rights available under applicable law.
If a shipment appears significantly delayed, customers may contact us at support@bellascena.com so that we can review the available tracking information and assist where possible.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete, accurate, and up-to-date shipping information at checkout.
This includes the recipient name, street address, apartment or unit number, postal or ZIP code, city, state or province, country, phone number, and any other information required for successful delivery.
To the extent permitted by applicable law, Bellascena is not responsible for a delay, failed delivery, returned package, or delivery issue to the extent that the issue was directly caused by incorrect, incomplete, or outdated shipping information provided by the customer and Bellascena could not reasonably prevent or correct the issue.
Nothing in this section excludes Bellascena’s responsibility for its own acts or omissions or limits any mandatory consumer rights.
If a customer notices an address error after placing an order, they should contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that changes can be made once an order has entered processing or has shipped.
Lost, Stolen, or Delivered Packages
If tracking shows that an order was delivered but the customer has not received it, the customer should contact us as soon as possible, preferably within 5 calendar days of the delivery confirmation.
The 5-day timeframe helps us begin an investigation promptly but does not limit any rights available under applicable law.
Before contacting us, customers should check the delivery location, mailbox, reception area, parcel locker, building management, neighbors, household members, any agreed safe location, and any local carrier pickup point.
Bellascena will review the available tracking and delivery information and may contact the carrier or request additional information from the customer to investigate the delivery.
A carrier delivery scan may be considered evidence of delivery, but it is not automatically conclusive in every circumstance. Responsibility will be determined based on the available evidence and applicable law.
If a package is confirmed to have been lost before valid delivery, Bellascena will provide an appropriate remedy, which may include a replacement or refund.
Nothing in this section limits any statutory rights relating to goods that are lost or damaged before delivery.
Damaged Packages or Items
If an order arrives damaged, the customer should contact us as soon as reasonably possible.
Where possible, customers should report the issue within 30 calendar days of delivery so that we can investigate it promptly. This reporting timeframe does not limit any statutory rights or remedies available under applicable law.
We may request clear photos or videos of the damaged item, packaging, and shipping label where reasonably necessary to investigate the issue.
Customers should keep the damaged item and packaging until the claim has been reviewed, where reasonably possible.
Once the issue has been reviewed and verified, Bellascena will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a repair, replacement, full or partial refund, or another appropriate solution.
Missing Items or Partial Shipments
Some orders may be shipped in separate packages. If only part of an order arrives, customers should first check whether multiple tracking numbers were provided.
If all shipments show as delivered and an item is still missing, the customer should contact us as soon as possible, preferably within 5 calendar days of the final delivery confirmation.
The 5-day timeframe helps us investigate the shipment promptly but does not limit any rights available under applicable law.
We may request photos of the package, shipping label, packaging materials, and items received where reasonably necessary to investigate the issue.
If we confirm that an item was missing from the shipment, Bellascena will provide an appropriate remedy, which may include a replacement or refund.
Order Changes and Cancellations
Order change and cancellation requests should be submitted as soon as possible after an order has been placed.
Bellascena will make reasonable efforts to stop or modify the order before shipment. However, once processing or fulfillment has begun, we may be unable to stop or modify the order.
Submitting a change or cancellation request does not guarantee that the request can be completed before shipment.
If a cancellation request is approved before shipment, any payment already received will be refunded to the original payment method within 5 business days.
If the order has already shipped, the customer may request a return after delivery in accordance with our Return & Refund Policy.
Nothing in this section limits any statutory cancellation, withdrawal, or consumer rights available under applicable law.
Refused or Unclaimed Deliveries
If a customer refuses delivery, does not collect a package, or fails to follow reasonable carrier instructions, the shipment may be returned to the sender, delayed, abandoned, or handled according to the carrier’s procedures.
Refusing delivery or failing to collect a shipment does not automatically constitute a valid cancellation or return request.
If the shipment is returned to Bellascena or an authorized return facility, any refund will be handled in accordance with our Return & Refund Policy and applicable law.
Actual and reasonable shipping, return, storage, customs, or carrier costs caused by the refusal or failure to collect the shipment may be deducted from the refund where permitted by applicable law.
Nothing in this section limits any mandatory cancellation, refund, delivery, or consumer rights.
Policy Updates
Bellascena may update this Shipping Policy from time to time to reflect operational, carrier, legal, or business changes.
The version published on our website at the time of purchase will generally apply to that order, unless applicable law requires otherwise.
BUSINESS INFORMATION
Brand Name: Bellascena
Owned and Operated By: QJ Global Group LLC
Address: 1201 North Market Street
Suite 111
Wilmington, DE 19801
USA
Contact details
Email: support@bellascena.com
Phone: +1 302 579 5377
Contact form: click here
Customer service
Support hours: Monday to Friday, 8:00 am – 5:00 pm (EST)
We aim to respond within 24 hours.