Privacy policy
Privacy at Bellascena
When you shop with Bellascena, certain information is needed to make the website, checkout, orders, and customer service work properly. This policy describes what information we handle, why we need it, and the choices available to you. It applies to our customers and website visitors in the United States.
Information You Give Us
We receive information when you place an order, open an account, contact us, join our mailing list, leave a review, or use other features of the shop. This can include:
- Your name and contact details
- Billing and delivery information
- Account details and saved preferences
- Order and purchase history
- Information connected with refunds or customer service
- Reviews, messages, photos, or other material you choose to send
Some information is necessary to complete a purchase or provide a requested service. If you choose not to provide it, certain parts of the shop may not be available to you.
Information Created Through Website Use
Visiting Bellascena can generate technical information about your session. This may include your IP address, browser and device details, pages visited, products viewed, cart activity, referring source, and interactions with different parts of the website.
We use this information to keep the shop functioning, understand which parts of the website are useful, improve navigation and performance, maintain security, and identify unusual activity.
Cookies
Bellascena uses cookies and related technologies for functions such as remembering cart contents, maintaining checkout sessions, saving preferences, measuring website activity, and supporting advertising or analytics where applicable.
Your browser normally gives you tools for managing cookies. Removing or blocking them can affect features that depend on stored settings or active sessions. Where consent is legally required for a particular technology, we will provide the applicable choice before using it.
What We Do With Your Information
Information connected with your account or purchase may be used to complete checkout, confirm payments, arrange delivery, provide order updates, answer questions, process refunds, and resolve order-related issues.
We may also use information to maintain the website, improve our shop, understand customer activity, prevent fraudulent transactions, investigate misuse, protect accounts and systems, maintain business records, and meet legal obligations.
If you choose to receive promotional communications, we may use your contact information to send product news, offers, or other marketing messages. You can stop these messages at any time through the unsubscribe option provided in the communication or by contacting support@bellascena.com.
Companies That Help Us Operate
Bellascena relies on outside companies for parts of its day-to-day operation. These may include payment providers, ecommerce and website services, shipping and fulfillment companies, customer support platforms, email services, analytics providers, security services, and fraud prevention tools.
We provide these companies with the information needed for their particular service. Other disclosures may take place when you request them, when necessary to address fraud or security problems, or when required to comply with a lawful request.
If Bellascena undergoes a business sale, merger, acquisition, restructuring, financing, or similar event, information connected with the shop may be included in the transaction where permitted by law.
Marketing and Advertising Choices
Some advertising or analytics technologies may use limited information about your website activity, device, or cookie identifiers. Under certain U.S. privacy laws, these activities can be treated as sharing, selling, or targeted advertising even when no money is exchanged for the information.
Where applicable, you may opt out through available website controls, browser settings, recognized privacy signals, or by contacting us. Bellascena does not sell personal information for monetary payment.
Payment Details
Checkout payments are handled by payment providers rather than stored directly by Bellascena. We do not keep complete card numbers or CVV security codes.
We may receive limited transaction details, including payment status, billing information, payment method, card type, the last four digits of a card, or a transaction reference. This information helps us confirm purchases, process refunds, maintain records, and investigate payment disputes or suspicious activity.
Information You Make Public
If you submit a review, photograph, comment, or other material to an area of the website intended for public viewing, other visitors may be able to see it. Please consider what personal information you include before publishing anything publicly.
Outside Websites
Bellascena may provide links to websites or services operated by other companies. Once you leave our website, the information you provide is handled according to that party’s own privacy practices. We recommend reviewing those policies before submitting personal information.
Children
Our shop is not directed toward children. Bellascena does not knowingly collect information from children when such collection is prohibited by applicable law. If you believe a child has provided personal information to us, please contact support@bellascena.com.
Keeping Information Secure
We take practical steps to limit unauthorized access, misuse, loss, or disclosure of personal information. Access to information is limited where appropriate to people and providers who need it for legitimate business purposes.
No website or electronic transmission can be guaranteed completely secure. For this reason, customers should also protect their passwords, devices, accounts, and network connections.
How Long We Keep Information
Information is kept for as long as it serves a legitimate business or legal purpose. This can include completing orders, handling refunds, providing support, preventing fraud, resolving disputes, maintaining financial records, and meeting legal requirements.
When information is no longer needed, we may remove it, anonymize it, or securely dispose of it unless continued retention is required or permitted by law.
Your Privacy Rights
U.S. privacy rights differ by state. If a privacy law applies to you, you may have rights that include:
- Seeing the personal information we hold about you
- Asking us to correct or delete certain information
- Receiving eligible information in a portable format
- Objecting to or limiting certain uses
- Withdrawing consent where applicable
- Opting out of certain targeted advertising or data sharing
- Appealing a decision concerning a privacy request
We may ask for information needed to confirm your identity before completing a request. Some requests may be limited by legal exceptions, such as information that must be retained for a transaction, security matter, dispute, or legal obligation.
Global Privacy Control
When applicable law requires recognition of a Global Privacy Control signal, Bellascena will treat a valid signal as an opt-out request for the activities covered by that requirement.
For additional information, please see our Terms of Service and Refund Policy.
Need Help?
Contact Details
Email: support@bellascena.com
Phone: +1 302 579 5377
Customer Service
Support Hours: Monday to Friday, 9 am – 5 pm (EST)
We aim to respond within 24 hours.
Business
Store Name: Bellascena
Address:
233 5th Ave S
Greybull WY 82426
United States