Payment Policy

Effective Date: March 4, 2026

Introduction

At Bellascena, we aim to provide secure, transparent, and dependable payment processing for customers worldwide.

This Payment Policy explains which payment methods may be accepted, when payments are charged, how failed payments, chargebacks, and payment disputes are handled, and how payment information is protected.

By placing an order through our website, you agree to the terms of this Payment Policy, unless mandatory consumer protection laws provide otherwise.

Accepted Payment Methods

Payments can be made using the payment methods available at checkout.

Accepted payment methods:

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Mastercard
• PayPal
• Shop Pay
• Visa
  

Available payment options may vary depending on your location, device, order value, currency, payment provider availability, and security checks.

We do not accept cash payments, cash on delivery, banknotes by mail, checks, money orders, or cryptocurrency.

All payments are processed through secure payment systems and authorized payment service providers using industry-standard security controls.

Payment Processing

When an order is submitted, the applicable payment provider may authorize and capture the full order amount displayed at checkout, unless a different payment process is clearly displayed.

A successful payment and automatic order confirmation confirm that Bellascena has received the order. They do not by themselves constitute acceptance of the order.

An order is accepted in accordance with the Order Acceptance and Contract Formation section of our Terms of Service.

If a payment is declined, rejected, expired, reversed, flagged for review, or otherwise not completed, the order may not be accepted or processed.

If payment has been received for an order that Bellascena does not accept, the full amount paid will be refunded to the original payment method.

After an order has been successfully submitted, the customer will receive an automatic order confirmation email at the email address provided during checkout.

Pricing and Charges

The amount shown at checkout is the amount charged by Bellascena for the order.

We do not add hidden service fees, hidden payment processing fees, or card surcharges beyond the total amount clearly shown at checkout.

Product prices, discounts, shipping costs, and the final order total should be reviewed carefully before completing the purchase.

Bellascena may correct an obvious pricing, product availability, promotion, or checkout error before an order has been accepted.

If an obvious error is identified before acceptance, we may contact the customer and offer the option to proceed based on the corrected information or cancel the order.

After an order has been accepted, Bellascena will not increase the agreed price or materially change or cancel the order because of an error unless the change is required or permitted by applicable law or expressly agreed with the customer.

If Bellascena cancels an affected order after payment has been received, the full amount paid will be refunded to the original payment method.

Currency and International Payments

Transactions are charged in the currency shown at checkout.

Depending on the customer’s bank, card issuer, or payment provider, currency conversion fees, foreign transaction fees, exchange rate differences, or similar third-party charges may apply.

These charges are determined by the customer’s bank, card issuer, or payment provider and are not controlled, collected, or deducted by Bellascena.

Customers are responsible for reviewing the currency and order total shown at checkout before completing payment.

Billing Information

Customers must provide complete, accurate, and up-to-date billing information when placing an order.

If billing information is incorrect, incomplete, outdated, or cannot be verified, the payment may be declined or the order may be delayed, cancelled, or subject to additional review.

To the extent permitted by applicable law, Bellascena is not responsible for a payment delay or failed order to the extent that the issue was directly caused by incorrect, incomplete, or outdated billing information provided by the customer and Bellascena could not reasonably prevent or correct the issue.

Nothing in this section excludes Bellascena’s responsibility for its own acts or omissions or limits any mandatory consumer rights.

Payment Authorization and Verification

For security and fraud prevention purposes, payments may be subject to authorization, verification, and review.

Before an order has been accepted, we may request additional information where reasonably necessary to verify the order, customer, billing information, or payment method.

If the requested information is not provided, cannot be verified, or raises legitimate security concerns, Bellascena may decline or cancel the order before acceptance.

Bellascena may also decline, limit, or review an order before acceptance where unauthorized payment use, fraud, abuse, payment risk, or suspicious activity is reasonably suspected.

After an order has been accepted, any cancellation will be handled in accordance with our Terms of Service, applicable law, and the customer’s applicable refund and consumer rights.

Failed Payments and Authorization Holds

If a payment fails during checkout, the order may not be completed or processed.

In some cases, the customer’s bank or payment provider may place a temporary authorization hold even if the payment attempt fails or the order is not completed.

Temporary authorization holds are controlled by the bank, card issuer, or payment provider and are usually released according to their own procedures.

If a customer believes they were charged incorrectly or sees a duplicate charge, they should contact us at: support@bellascena.com

We will review the matter and assist where reasonably possible.

Chargebacks and Payment Disputes

If a customer experiences a payment-related issue, we encourage the customer to contact us first so we can review the matter and assist where possible.

If a chargeback or payment dispute is opened, Bellascena may provide relevant order, payment, tracking, delivery, refund, communication, and policy information to the payment provider, bank, card issuer, or financial institution where reasonably necessary to respond to the dispute.

Repeated false claims, payment misuse, abusive disputes, or suspected fraud may result in order cancellation, refusal of future orders, or other action where permitted by law.

Payment Data Security

All transactions are processed through secure payment systems and trusted payment service providers.

Bellascena does not store full payment card numbers or CVV security codes. Sensitive payment information is submitted to and processed by the applicable authorized payment service provider.

Payment information is handled by authorized payment service providers using secure payment infrastructure and industry-standard security controls.

Customers are responsible for ensuring that their own device, browser, network, and account login details are secure when placing an order.

Policy Updates

Bellascena may update this Payment Policy from time to time to reflect operational, legal, payment provider, or business changes.

The version published on our website at the time of purchase will generally apply to that order, unless applicable law requires otherwise.